For Google Workspace.

For Microsoft 365.

Question:

Some users cannot receive the files with extension [zip].

What are the ways to change the extension of the Password Protected Zip file?

Answer:

With the feature updated on April 2014, it becomes possible for you to designate the different extension of auto-encrypted file for each recipient.

[Extension of the created ZIP file] settings enables you to change the extension of the file created in the encryption step to the text other than [ZIP].

Only for the user who cannot receive the file with extension [zip], it has become possible to change the extension from [zip] to [zi_] to create the encrypted file and send it.

*It does not mean that it enables to change the encryption format itself.

- Settings procedure

In the [Encryption] – [Define Encryption Type] step

Then, for the extension of the created ZIP file, please select [Generated ZIP Extension].

* Please be aware that the text character available for the extension is restricted as below; 

・Half font English numbers and letters, symbols [ _underscore] only

・Less than 5 letters

For the users who have not attend the “filtering lecture session/forum”,　settings change service is available at our helpdesk support.

Please inform us for support of your required setting details.