For Google Workspace.
For Microsoft 365.
We have set up to except password-protected ZIP files from being zip-encrypted.
However, an email under the condition was not identified as a password-protected ZIP file.
Why does this occur?
When you encrypt a file on your PC and attach it to an email, that might be identified as a
non-password file due to compatibility issues with your OS or ZIP client in some cases.
- When you specify UTF-8 as an encode for your ZIP file name.
*Please turn off UTF-8 encode function on your ZIP archive settings if applicable.
When you zip-encrypt an entire folder on your PC and attach it to an email.
*If you have multiple files, do not put them into a folder and please archive them with multiple file selection.
- When you zip-encrypt only 0 byte files.
*Please archive files with at least a one byte file.