for Google Workspace / Microsoft 365

Question

What should I do when e-mails from Outside of the Organisation are unable to reach us?

Answer

There can be some reasons for the e-mails from outside of organization being unable to reach the destination.

1. E-mails are rejected due to anti-spam countermeasure.

Rejection of e-mails by anti-spam function can be avoided by register envelope from address/domain of the e-mail transmitted to the whitelist of our service.

2. (Applicable to Google Workspace) E-mails are rejected by Google Workspace anti-spam function.

You should contact Google via your agent. Please contact us for any information such as deliver logs in that case.

3. E-mails have been unable to reach the destination due to the problem on the origin server.

Contact administrator of the origin server.

Please provide our support team “From address / to address/date & time” if the cause cannot be identified.