For Google Workspace.
For Microsoft 365.
What should I do when the log file that I have downloaded from HENNGE Secure Transfer is garbled?
For the multilingual support, the Secure Transfer of log file (CSV format) is output with the character code [UTF-8].
When some problem occur, Excel has a garbled to open the CSV file with the character code [shift_JIS].
To open the log file without garbled, please follow the coping method.
Open in Excel to convert the character code in the "Shift_JIS".
Save to convert the log file into character code [Shit-JIS] such as text editor. Then, open the file in Excel after conversion.
Explicitly open with the character code [UTF-8] in Excel.
1.Open the new Excel.
2.Click [Data] -> [Text file].
3.Select the log file and click [Import].
4.Change the following and click [Next].
Check [Delimited - Characters such as commas or tabs separate each field].
Select [Unicode（UTF-8）] in [File origin].
5.Change the following and click [Next].
Uncheck the [Tab] and check [Comma] in [Delimiters]
This method is for Excel 2010, 2013 and 2016. It is possible that the method is deferent to depending on the version of Excel you use.