For Google Workspace.
For Microsoft 365.
Question:
Why are some of the emails do not comply to the Filter Rule?
Answer:
Please acquire the message source of the mail and send it to the support team.
■Please refer to the procedure for acquiring message source as below;
Additionally, similar to such case, we have experienced the following problem;
The declared character code within the relevant outbound-mail was different than the actually described character code. So, the filter service could not analyze it properly and the mail did not fall under the filter rule.
As a reason why such mail is generated, it is probable that the language of the mail text differs from the setup language setting.
This is just a reference, but it could help you avoid such failure by changing the settings as follows;
- Gmail settings
- Click on the gear icon on the right top, then, select [settings].
- Scroll down till the [outbound mail encoding] section appears.
- Select [use Unicode (UTF-8) encode for outbound mail]
- Outlook Settings
- In the [File] menus, click on [option] and open [Outlook Option] dialogue box.
- In the left menus, click on [advanced settings]
- Turn off the checkbox [auto-select encoding for outbound message] in [character setting option], select [Unicode (UTF-8)] in [preferentially used encoding in outbound message]
Please check the environment settings of the user who created the mail, and please confirm this settings together.