for Google Workspace / for Microsoft 365
Questions
I want to add a domain for use, is there any setting required?
Answer
When adding a domain for use, including subdomains, additional settings work (about 5 business days) by our service team is required.
First, please notify the following information to HENNGE One Technical Support.
※ If you do not notify us of the domain addition, you may not be able to use HENNGE One properly, such as being unable to archive emails with HENNGE Email Archive, so please be sure to contact us.
Information to be notified
[For All Customers]
・Service number of the target tenant
* The service number (registration number) is in the format of "2 letters + 4 digits (or 6 digits)".
* If you have multiple tenant contracts, please notify the registration number for the target tenant.
・Additional domain name
* Please make sure there are no typographical errors or omissions.
・Planned start date of use
* Please specify at least 5 business days later. If not specified, it will be set on the earliest possible date.
・Screen capture showing the registration status of the additional domain
* Please obtain and send a screen capture from the domain settings menu in the Microsoft 365 / Google Workspace admin panel showing that the relevant domain is registered.
* Reference
Obtaining Domain Capture (Microsoft 365)
Obtaining Domain Capture (Google Workspace)
・Number of additional accounts (licenses)
* If there is a change in the number of licenses contracted, please notify us.
We will contact you separately.
[For Customers Using HENNGE Email DLP (Misdelivery Prevention / Encryption)]
・Policy of HENNGE Email DLP (if contracted)
* Example: Treating it as an internal domain similar to the example.com domain
[For Customers Using HENNGE Access Control + Active Directory Integration]
・Configuration file of the sync module (config.ini)
* Located directly under C:\Program Files\HDE One Directory Sync.
・Security group assignment batch (Assign-HDEOnePasswrdSyncGroup.bat)
* Located in the C:\HDEOne folder.
When attaching to an email, please rename the extension to ".ba_" or similar.
Notes
[For Customers Using HENNGE Access Control + Non-Active Directory Integration and Sync Direction is HENNGE Access Control → Microsoft365 (AzureAD)]
If users of the additional domain have already been created in the HENNGE Access Control admin panel, performing the sync process may update the user information (Family name, Given name, Display Name) of the target domain on the Microsoft 365 side.
If applicable, please ensure that each parameter of the user (Family name, Given name, Display Name) is correctly set in advance.
Once our work is completed...
Please perform the following tasks yourself according to your contract details.
・Change DNS server settings (change SPF record, add DKIM authentication settings)
・Replace sync module configuration file
・Replace security group assignment batch
etc.
Details of the settings and other information will be provided after our work is completed.