How to Use the Backup Function

Question

I have a backup contract for the archive service, could you please explain the difference between the "Real-time Period" and the "Backup Period"?

Answer

For customers considering long-term email storage, HENNGE Email Archive proposes a relatively cost-effective "Backup Contract."

Archive data included in the Real-time Period is stored in a state where email can be immediately viewed/downloaded with the content information.

Archive data included in the Backup Period is stored in long-term storage space, making it searchable and displayed in search results, but immediate viewing/downloading of content information is not possible. Defrosting is required.

・Archive data in the Real-time Period

Search/Temporary Display: ⇒ Possible
Content Viewing/Downloading: ⇒ Possible

・Archive data in the Backup Period
Search/Temporary Display: ⇒ Possible
Content Viewing/Downloading: ⇒ Not possible ※ Requires defrosting

For an image of the screen and the procedure for defrosting, please refer to the "Defrosting Procedure" section in the following article.

Search for Emails

          
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