A password error occurs when entering an auto-generated password

for G Suite / for Office 365

 

Q. 

A password error occurs when entering an auto-generated password on the File Transfer Service.

 

A. 

(1) A single-width space is automatically included before or after a symbol

We confirmed the issue when a browser used is not the latest version.
Please update your browser to the latest version if this is the case.

 

(2) A double-byte character is included in your password

A space or double-byte character may be included in your password due to
improper translation by the Google Chrome automatic-translation feature.
Please turn off the Google Chrome automatic-translation feature.

 

(3) A trailing space is included

A invisible character, such as a line feed character, may be automatically included when copying
on some mailers.
In this case, the invisible character will be pasted as a space.

Since this behaviour depends on applications or OS, there is no way to avoid it.
Please manually enter your password.

          
Was this article helpful?

Frequently Asked Questions (FAQs)

Powered by Zendesk