Target
- Customers using HENNGE Access Control
- Customers using HENNGE Device Certificate
Purpose
- Explain how to install the device certificate for macOS.
Notes
- This article is based on the product specifications as of February 2025 and may change without notice thereafter.
- Depending on the device or OS version used, the displayed screen may differ slightly.
- If you are using macOS 15 or later, you need to temporarily turn off the private Wi-Fi settings by referring to steps 1 to 5 of this procedure.
※ If not done, the installation of the device certificate may fail.
※ After installation is complete, you can revert the settings without any issues.
Procedure
If you are using macOS 15 or later, please follow all the steps from Stopping Private Wi-Fi Settings.
If you are using macOS less than 15, please follow the steps from Installing the Device Certificate.
Stopping Private Wi-Fi Settings
1. Open System Settings on the target Mac device and click [Wi-Fi].
2. In the Wi-Fi settings screen, click [Details] of the Wi-Fi in use.
3. From the [Private Wi-Fi Address] menu, change the setting to [Off].
※ If you plan to revert the settings after the device certificate installation is complete, please record the default setting value.
If the setting is already off, proceed to step 6.
4. If a popup asking [Turn of private Wi-Fi address?] appears, click [Turn Off] to return to the settings screen.
5. Confirm that the [Private Wi-Fi Address] is off and click [OK].
Installing the Device Certificate
1. Open the notification email for certificate installation and click the URL listed under [Step 1] in the message.
※ The certificate installation email will be sent from the address noreply@ssso.hdems.com.
2. Confirm that the download of [Cybertrust DeviceiD Importer] is complete.
3. Open the downloaded [Cybertrust DeviceiD Importer] and move the DeviceID Importer from the installer screen to Applications.
4. Open LaunchPad - Cybertrust DeviceiD Importer from the Mac device.
5. A popup will appear, click [Open].
※ Depending on the settings for allowing downloaded applications to run, you may not be able to set it.
In that case, change the "Allow downloaded applications to run" settings with the following steps.
・Open Mac's System Settings and click [Privacy & Security].
・In the Security settings at the bottom of the screen, set the [Allow applications from] option to [App Store & known developers].
6. When the certificate identifier input screen appears, enter the certificate identifier listed in the body of the certificate installation email confirmed in step 1, and click [Import].
7. A popup will appear, enter the password for the Mac device, and click [OK].
※ It may take a few minutes from pressing the [OK] button until the certificate installation is complete.
8. When the certificate installation completion screen appears, click [OK] to complete the certificate installation process.
9. (Only for macOS 15 or later) Revert the private Wi-Fi settings to the original settings.
If necessary, revert the private Wi-Fi settings changed to [Off] in step 3 to the original value.
When logging into HENNGE using the device certificate after installation, please click the [Log in with Device Certificate] button when the following login screen appears to proceed with the login.