for Google Workspace

Question

What should I do if the emails from Google Workspace are unable to reach their destinations?

Answer

There can be some reasons for the e-mails from Google Workspace being unable to reach the destination.

1.Emails from Google Workspace have not reached our service.

Whether e-mails from Google Workspace have been reached our service can be confirmed by studying Google Workspace logs.

■ Finding messages with email log search

https://support.google.com/a/answer/2618874?hl=en&topic=2618873&ctx=topic
* Confirm the log by message-id or any other element regarding the e-mail. 

2. E-mails from our service have been unable to reach the target server.

Contact our support team with message source of the e-mail sent.

• What are the procedures to obtain email in its original form?

Provide us the information below in case of difficulties in obtaining the message source.

・From address
・To address
・Date and time transmitted

3. E-mails from destination haven’t reached the recipient.

Please contact the administrator of the destination server.
As is often the case that the e-mail is in the spam tray of the recipient. Please confirm that it is not the case.