Target
This applies to customers who are ending their use of HENNGE Connect.
Objective
Uninstall HENNGE Connect agents and delete the HENNGE Connect directory.
Notes
1. The contents of this article are based on the product as of April 2023 and are subject to change without notice.
2. There are specific points to note depending on the cancellation method. For details, please refer to the following:
・When canceling all contracts including HENNGE One services with HENNGE Connect:
→ Please perform the steps in "Detailed Steps and Explanation" below.
・When only canceling HENNGE Connect and continuing to use HENNGE Access Control:
→ In addition to the steps in "Detailed Steps and Explanation" below, delete the setting for "HENNGE Connect" in the [Service Provider Settings] of the HENNGE Access Control management screen.
Detailed Steps and Explanation
1. Uninstall HENNGE Connect Agents
1.1. Access the internal server where HENNGE Connect agents are installed.
1.2. Open "Control Panel" → "Uninstall a Program".
1.3. Uninstall "HENNGE-Connect".