Question
When reporting a false detection from the detection details, how long does it take to reflect?
Answer
Regarding the false detection report received from the detection details, it goes through a process of confirmation by the analysis department, and if it is recognized as a false detection, it will be registered to not be detected.
It usually takes about 2 weeks to reflect, and the same applies if you contact us directly.
* If there is no response even after 2 weeks have passed, we will check the status and respond accordingly, so please contact us if necessary.