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Error Message Collection for HENNGE Connect

Error "The feature you are trying to use is on a network resource that is unavailable" appears during installation+

We have confirmed that this error appears when installing the new HENNGE Connect Agent (HENNGE-Connect.msi) if the old installer has been moved to a different path than when it was originally executed.

Example of error screen:


For the update, the old installer needs to be placed in the path where it was originally executed. After placing the old installer in the location shown in the image, please run the new installer again.

Error message "ERR_NGROK_3200" appears when accessing a URL+

Messages like the following may also appear in the Windows Server event log.

msg="heartbeat timeout, terminating session" 
msg="session closed, starting reconnect loop"

The above issue may be caused by the version of the HENNGE Connect Agent.
Please update the HENNGE Connect Agent following the steps provided below and check if the issue is resolved.
※ If the ngrok version is at least 3.3.3 according to the version confirmation steps in the article below, there is no problem.
How to update the HENNGE Connect Agent

For errors other than the above, please check the error details from the URL below.
※ Example of error: ERR_NGROK_●●●● (numbers are displayed in the ● parts)
https://ngrok.com/docs/errors/ (external site)