HENNGE Secure Browser requesting for authentication during Application Update

Q.
When the HENNGE Secure Browser Application in the smart device is updating, even though the device has been authenticated, the application is requesting for authentication.

 iOS: "Device Not Register" is displayed on the screen and "Register Now!" button appears.

  ※For Application versions later than 3.0.4, the message below is shown.
   "Credentials integrity error. Please uninstall and reinstall this application."


 Android OS: "Contact your system administrator and set your device authentication from Settings." is shown.

    [iOS]
    Image_from_iOS.png
    english.png
    [Android OS]
    Screenshot_20191031-172248.png

A. 
Usually, after the application update for HENNGE Secure Browser has been completed, the device will be back to the authenticated state and can be used continually.

If the message persists after the application update is completed, please reinstall and re-authenticate your HENGNE Secure Browser App. We are sorry for the inconvenience caused.

 

          
Was this article helpful?

Frequently Asked Questions (FAQs)

Powered by Zendesk