Question
After updating the Secure Browser app on my smartphone, a message requesting device authentication appeared, even though I had not deleted the device authentication. Why did this happen?
Answer
Normally, even if you update the Secure Browser app, device authentication will be retained.
If a message requesting device authentication appears after the update, please reinstall the app and then perform device authentication.
If you perform device authentication without reinstalling the app first, it may not function properly.
Additional Information
On iOS, the message "This device is not authenticated" is displayed, and the [Perform Device Authentication] button is shown.
In App version 3.0.4 and later, the following message is displayed.
"An integrity Error has occurred. Please reinstall this application."
On Android OS, the message "Please contact your System Is admin to perform device authentication" is displayed.
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