Supported environments for HENNGE One

[Important] Update of HENNGE One Support Environment policy

To ensure that the HENNGE One service can operate stably, we have decided to update the contents of the Supported environments for HENNGE One.
The new HENNGE One Support Environment policy is planned to apply on October 3, 2022.

To the customer currently using the HENNGE One service, please confirm the new HENNGE One Support Environment policy and update the environment before October 3, 2022, if necessary.

Announcement regarding the update of HENNGE One Support Environment policy (October 3, 2022)

Supported environments for HENNGE One (From October 3rd, 2022)

1. Supported OS / Browser

HENNGE Access Control / HENNGE Email DLP / HENNGE Email Archive / HENNGE Secure Transfer

  windows mac iOS android ChromeOS
OS Windows10 or later 10.11 or later 10 or later 7 or later Latest Version
Browser The last 2 generations of versions, including the latest version
(One generation means one major version)
Latest Version
 Google Chrome
 Firefox
 Edge(Chromium-based)
 Google Chrome
 Safari
 Firefox
 Edge(Chromium-based)
 Google Chrome
 Safari
 Firefox  
 Edge(Chromium-based)
 Google Chrome 
 Firefox
 Edge(Chromium-based)
Google Chrome

※ HENNGE Secure Transfer and the administration screens for other services are provided only for the PC version.

End of support for Internet Explorer 11 in HENNGE One

HENNGE Secure Browser / HENNGE Secure Browser Desktop

  windows mac iOS iPad OS android
OS Windows10 or later 10.11 or later 11 or later 13 or later 7 or later

※ HENNGE Secure Browser will give priority to supporting the services needed in daily work: "Mail," "Calendar," and "Contacts." Services other than these are not guaranteed to be fully supported. Also, some services (*1) are not provided by Microsoft 365 / Google Workspace web interface. To use these services on mobile devices, please download the Native APP.   

(*1) Google Workspace's Hangout and Microsoft 365's Skype for Business / Teams etc.

HENNGE Lock

  iOS iPad OS Apple Watch android
OS 12.1 or later
13 or later


6.1 or later

7 or later

HENNGE Device Certificate(Including the Device Certificate import tool)

  windows mac iOS iPad OS android Chrome OS
OS Compliant with Microsoft standards The last 3 generations of versions, including the latest version
(one os code name means one generation )
The last 3 generations of versions, including the latest version
(One generation means one major version)
13 or later The last 4 generations of versions, including the latest version
(one os code name means one generation )
The last 3 generations of versions, including the latest version
(One generation means one major version)
Browser The last 2 generations of versions, including the latest version
(One generation means one major version)
 Google Chrome
 Edge (Windows 10)
 Firefox
 Google Chrome
 Safari  
 Firefox

 Safari 

 Google Chrome   Google Chrome 

HENNGE Cloud Protection

  Only latest versions
Browser

Google Chrome

Safari

Firefox

Edge

HENNGE Directory Sync Tool

Please refer to the following articles.

Prerequisites Checks for HENNGE Directory Sync Tool

HENNGE Connect Agent

1. Windows: OS version must be currently supported by Microsoft.

※ As of May 2022, Windows Server 2012, 2012R2, 2016, 2019, and 2022 are eligible.

Support policy for previous versions when a new version is released

OS

HENNGE Device Certificate

・Windows: Following Microsoft's policy.
・macOS / iOS / iPadOS / Android: The oldest supported version will no longer be supported. However, for these unsupported versions, there will have three month support buffer period after the "Supporting Start Day" set by Cybertrust Japan Co., Ltd's latest version. (*1)

・Chrome OS: Follow Google's Auto Update policy (AEU). For more information regarding the Auto Update policy, click here

(*1) If you have questions regarding the "Supporting Start Day" for each OS version, please contact HENNGE Customer Success Guide. We will transfer your inquiries to Cybertrust Japan Co., Ltd. and provide you with solutions after receiving their reply.
Please refrain from updating your device's operating system before receiving our response.

Browser

When a new version is released, support for the latest version starts simultaneously. The oldest supported version will no longer be supported.

2. Network

FQDN (URL)

The FQDN and port to allow access for each service are as follows.
Please configure the FQDN and port of your service and the communication permission settings for access.

Service FQDN Port

 HENNGE Email DLP

 console.mo.hdems.com
 host.gross.hdems.com
 hennge-dlp-history.s3.amazonaws.com
 *.transfer.hennge.com

 TCP/443

 HENNGE Access Control

 ap.ssso.hdems.com
 static.ssso.hdems.com
 static2.ssso.hdems.com
 ssso-v2015-02.s3.amazonaws.com
 ssso-spcfg-logo.s3.amazonaws.com
 dc.services.visualstudio.com
 *.auth.hennge.com

 TCP/443

 HENNGE Device Certificate

 verify.ssso.hdems.com
 cybertrust.deviceid.ne.jp

 TCP/443

 HENNGE Connect 

 *.connect.hennge.io

 TCP/443

 HENNGE Connect Agent

 (Outbound communication only)

 *.ngrok.com
 *.ngrok-enterprise.com
 update.equinox.io

 TCP/443 

 HENNGE Directory Sync Tool
(Active Directory User Synchronization Module)

 sync.ssso.hdems.com
 admin.ssso.hdems.com
 ap.ssso.hdems.com

 TCP/443

 HENNGE Email Archive

 console.hdems.com

 TCP/443

 HENNGE Secure Transfer

 *.hdedrive.com
 *.transfer.hennge.com

 TCP/443

 HENNGE Cloud Protection

 *.f-secure.com
 *.withsecure.com

 TCP/443

Reverse IP lookup in customer environment

 *.amazonaws.com

 TCP/443

※ When setting access permissions using URL, please enter "https://" at the beginning of the FQDN and "/*" at the end.
※ Wild card specification (FQDN including *) requires wild card permission settings because the FQDN to be communicated with changes dynamically.

IP Address

Since the HENNGE One service is operated using dynamically changing IP addresses, it is necessary to set access permission by specifying a range for all global IP addresses displayed at the link .

Please note that the list in the above link is subject to change without notice.

3. Single Sign-On

HENNGE Access Control

・SAML2.0 is supported
・NameID (user account information) in SAML authentication matches one of the user information items on HENNGE Access Control.
・Supports both or either SP-Initiated SSO / IdP-Initiated SSO
・Can handle "urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress" as NameIDFormat

4. Mail services

HENNGE Email DLP / HENNGE Email Archive

1. Exchange Online(※1)

2. Google Workspace Gmail Webmail Service for Business(※2)

 

※1. Microsoft 365, Exchange Online, Edge, and Active Directory are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
※2. Google Workspace, Gmail webmail service, and Chrome are trademarks or registered trademarks of Google LLC in the United States and other countries.

          
Was this article helpful?

Frequently Asked Questions (FAQs)