FAQ
for Google Workspace / for Microsoft 365
1. Supported OS / Browser
[HENNGE Access Control] / [HENNGE Email DLP] / [HENNGE Email Archive] / [HENNGE Secure Transfer]
| windows | mac | iOS | android | |
| OS | Windows7 or later （.NET Framework4.5 or later is required） |
10.11 or later | 10 or later | 5 or later |
| Browser | Two generations are including the latest version of the following browsers (One major version shall be one generation) |
|||
| Google Chrome Firefox Edge(Chromium-based) Internet Explorer11(※1) |
Google Chrome Safari Firefox Edge(Chromium-based) |
Google Chrome Safari Firefox Edge(Chromium-based) |
Google Chrome Firefox Edge(Chromium-based) |
|
(※1)
Support for Internet Explorer11 is in accordance with Microsoft's support policy. The HENNGE One services do not support Internet Explorer11 when using Microsoft applications and services which Internet Explorer11 support is no longer provided by Microsoft.
<< Reference>>
https://techcommunity.microsoft.com/t5/microsoft-365-blog/microsoft-365-apps-say-farewell-to-internet-explorer-11-and/ba-p/1591666
[HENNGE Secure Browser]
| windows | mac | iOS | iPad OS | android | |
| OS | Windows7 or later （.NET Framework 4.5 or later is required） |
10.11 or later | 11 or later (As of November 27, 2019) |
13 or later | 5 or later |
[HENNGE Lock]
| iOS | iPad OS | android | |
| OS | 11 or later | 13 or later | 5 or later |
[HENNGE Device Certificate] （Including the Device Certificate import tool）
| windows | mac | iOS | iPad OS | android | |
| OS | In accordance with the Microsoft's policy | Three generations including the latest version (One code name shall be one generation) |
Three generations including the latest version (One major version shall be one generation) |
13 or later | Four generations including the latest version (One code name shall be one generation) |
| Browser | Two generations including the latest version of the following browsers(One major version shall be one generation) | ||||
|
Google Chrome |
Google Chrome Safari Firefox(*1) |
Safari | Google Chrome | ||
(*1)As of March 2021, the behavior that Firefox can load HENNGE Device Certificates by changing a setting parameter of Firefox, is confirmed.
For details on how to change the Firefox settings, please refer to the announcement article.
<<Support policy for an old version when a new version is released>>
[OS] (for HENNGE Device Certificate)
・Windows：In accordance with the Microsoft's policy.
・mac/iOS/android : The oldest of the supported versions will no longer be supported. However, that will be supported for three months from "Support Start Date" of the latest version determined by Cybertrust Japan Co., Ltd. (*1)
(*1) Regarding the "Support Start Date" for each OS version, if you contact HENNGE Customer Success Guide, we will contact Cybertrust Japan Co., Ltd. to get the information and liaise with you once we get a response.
Please refrain from updating the OS on a user device until our response is delivered.
[Browser]
Once a new version is released, support for the new version starts and at the same time, the oldest version of the supported versions will no longer be supported.
2. SSO integration with other services
Please refer to the following article regarding being able to integrate Single-Sign-on with HENNGE Access Control.
Which services can Single Sign-on with Access Control?
3．Other restrictions
[HENNGE One]
In cases where you use a Web proxy or Web filtering feature, additional settings for access permission are required for each service.
Please refer to the following article for the details.
[Secure Browser]
- Secure Browser aims to preferentially support viewing "Mail", "Calendar (Schedules)" and "Contacts" of Microsoft 365 / Google Workspace. Other functions and services are not fully guaranteed to work. In addition, if you want to use services that are not provided for Microsoft 365 / Google Workspace mobile web interface(*), particular native applications are required.
- For HENNGE Secure Browser for Android, please note that attachments in a sending/receiving email on Outlook on the web cannot be viewed.
* e.g. Hangout(Google Workspace), Skype for Business(Microsoft 365) and Teams(Microsoft 365)
[Email DLP]
・Emails being sent internally (sending to domains provided to HENNGE）will not be filtered.
・In cases where you use a ZIP encryption feature, the filter will ZIP-encrypt attachments again even if ZIP-encrypted files are already attached. Please note that in this case, the email may be identified as an email with suspicious files and a recipient email server may reject the email.
[Device Certificate]
If you login to an application that is not capable of loading Device Certificates, its access cannot be properly controlled.
Please refer to the following information regarding the applications for which we have confirmed Device Certificate compatibility.（As of July, 2018）
* The Microsoft 365 applications presuppose modern authentication.
* The Google Workspace applications presuppose Oauth authentication.
* Loading applications on iOS presuppose login via Microsoft Authenticator. （Test version 5.9.4）
* Figures in "[]" indicate test OS/app versions.
*[〇]…Loadable [×]…Unloadable [‐]…No application available
（１） Microsoft 365 applications
（２） Google Workspace applications
Frequently Asked Questions (FAQs)