About Service
[Important] Update of HENNGE One Support Environment policy
To ensure that the HENNGE One service can operate stably, we have decided to update the contents of the Supported environments for HENNGE One.
The new HENNGE One Support Environment policy is planned to apply on October 3, 2022.
To the customer currently using the HENNGE One service, please confirm the new HENNGE One Support Environment policy and update the environment before October 3, 2022, if necessary.
Announcement regarding the update of HENNGE One Support Environment policy (October 3, 2022)
Supported environments for HENNGE One (From October 3rd, 2022)
1. Supported OS / Browser
HENNGE Access Control / HENNGE Email DLP / HENNGE Email Archive / HENNGE Secure Transfer
| windows | mac | iOS | android | ChromeOS | |
| OS | Windows10 or later | 10.11 or later | 10 or later | 7 or later | Latest Version |
| Browser | The last 2 generations of versions, including the latest version (One generation means one major version) |
Latest Version | |||
| Google Chrome Firefox Edge(Chromium-based) |
Google Chrome Safari Firefox Edge(Chromium-based) |
Google Chrome Safari Firefox Edge(Chromium-based) |
Google Chrome Firefox Edge(Chromium-based) |
Google Chrome | |
※ HENNGE Secure Transfer and the administration screens for other services are provided only for the PC version.
※ End of support for Internet Explorer 11 in HENNGE One
HENNGE Secure Browser / HENNGE Secure Browser Desktop
| windows | mac | iOS | iPad OS | android | |
| OS | Windows10 or later | 10.11 or later | 11 or later | 13 or later | 7 or later |
※ HENNGE Secure Browser will give priority to supporting the services needed in daily work: "Mail," "Calendar," and "Contacts." Services other than these are not guaranteed to be fully supported. Also, some services (*1) are not provided by Microsoft 365 / Google Workspace web interface. To use these services on mobile devices, please download the Native APP.
(*1) Google Workspace's Hangout and Microsoft 365's Skype for Business / Teams etc.
HENNGE Lock
| iOS | iPad OS | Apple Watch | android | |
| OS | 12.1 or later | 13 or later |
6.1 or later |
7 or later |
HENNGE Device Certificate（Including the Device Certificate import tool）
| windows | mac | iOS | iPad OS | android | Chrome OS | |
| OS | Compliant with Microsoft standards | The last 3 generations of versions, including the latest version (one os code name means one generation ) |
The last 3 generations of versions, including the latest version (One generation means one major version） |
13 or later | The last 4 generations of versions, including the latest version (one os code name means one generation ) |
The last 3 generations of versions, including the latest version (One generation means one major version) |
| Browser | The last 2 generations of versions, including the latest version (One generation means one major version) |
|||||
| Google Chrome Edge (Windows 10) Firefox |
Google Chrome Safari Firefox |
Safari |
Google Chrome | Google Chrome | ||
HENNGE Cloud Protection
| Only latest versions | ||||
| Browser |
Google Chrome Safari Firefox Edge |
|||
HENNGE Directory Sync Tool
Please refer to the following articles.
Prerequisites Checks for HENNGE Directory Sync Tool
HENNGE Connect Agent
1. Windows: OS version must be currently supported by Microsoft.
※ As of May 2022, Windows Server 2012, 2012R2, 2016, 2019, and 2022 are eligible.
Support policy for previous versions when a new version is released
OS
HENNGE Device Certificate
・Windows: Following Microsoft's policy.
・macOS / iOS / iPadOS / Android: The oldest supported version will no longer be supported. However, for these unsupported versions, there will have three month support buffer period after the "Supporting Start Day" set by Cybertrust Japan Co., Ltd's latest version. (*1)
・Chrome OS: Follow Google's Auto Update policy (AEU). For more information regarding the Auto Update policy, click here
(*1) If you have questions regarding the "Supporting Start Day" for each OS version, please contact HENNGE Customer Success Guide. We will transfer your inquiries to Cybertrust Japan Co., Ltd. and provide you with solutions after receiving their reply.
Please refrain from updating your device's operating system before receiving our response.
Browser
When a new version is released, support for the latest version starts simultaneously. The oldest supported version will no longer be supported.
2. Network
FQDN (URL)
The FQDN and port to allow access for each service are as follows.
Please configure the FQDN and port of your service and the communication permission settings for access.
| Service | FQDN | Port |
|---|---|---|
|
HENNGE Email DLP |
console.mo.hdems.com |
TCP/443 |
|
HENNGE Access Control |
ap.ssso.hdems.com |
TCP/443 |
|
HENNGE Device Certificate |
verify.ssso.hdems.com |
TCP/443 |
|
HENNGE Connect |
*.connect.hennge.io |
TCP/443 |
|
HENNGE Connect Agent (Outbound communication only) |
*.ngrok.com |
TCP/443 |
|
HENNGE Directory Sync Tool |
sync.ssso.hdems.com |
TCP/443 |
|
HENNGE Email Archive |
console.hdems.com |
TCP/443 |
|
HENNGE Secure Transfer |
*.hdedrive.com |
TCP/443 |
|
HENNGE Cloud Protection |
*.f-secure.com |
TCP/443 |
|
Reverse IP lookup in customer environment |
*.amazonaws.com |
TCP/443 |
※ When setting access permissions using URL, please enter "https://" at the beginning of the FQDN and "/*" at the end.
※ Wild card specification (FQDN including *) requires wild card permission settings because the FQDN to be communicated with changes dynamically.
IP Address
Since the HENNGE One service is operated using dynamically changing IP addresses, it is necessary to set access permission by specifying a range for all global IP addresses displayed at the link .
Please note that the list in the above link is subject to change without notice.
3. Single Sign-On
HENNGE Access Control
・SAML2.0 is supported
・NameID (user account information) in SAML authentication matches one of the user information items on HENNGE Access Control.
・Supports both or either SP-Initiated SSO / IdP-Initiated SSO
・Can handle "urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress" as NameIDFormat
4. Mail services
HENNGE Email DLP / HENNGE Email Archive
1. Exchange Online（※1）
2. Google Workspace Gmail Webmail Service for Business（※2）
※1. Microsoft 365, Exchange Online, Edge, and Active Directory are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
※2. Google Workspace, Gmail webmail service, and Chrome are trademarks or registered trademarks of Google LLC in the United States and other countries.
Frequently Asked Questions (FAQs)