How to check the HDE One operational status/defect information

for G Suite
for Office 365

Q. How to check the HDE One operational status and/or defect information?
 
A. You can check the information on the HDE One status dashboard.
In addition to this, you can receive the information via email and/or SMS if you register your email address and/or phone number.
 
HDE One Status Dashboard:https://status.hdeone.com/
 
[How to register your email address and/or phone number]
1.Click on "SUBSCRIBE TO UPDATES".
SnapCrab_NoName_2018-5-17_13-37-13_No-00.png
2.Register your email address/phone number.
- For email notification
2-1.Enter your email address and click on "SUBSCRIBE VIA EMAIL".
SnapCrab_NoName_2018-5-17_13-46-57_No-00.png
2-2.An email will be delivered to your registered email address from noreply@statuspage.io.
       Click on the URL mentioned in the email to activate the subscription.
 
SnapCrab_NoName_2018-5-15_10-47-8_No-00.png
 
- For SMS notification
2-1.Enter your phone number and click on "SUBSCRIBE VIA SMS".
SnapCrab_NoName_2018-5-17_13-47-11_No-00.png
 
 
[How to unsubscribe from emails and/or SMS]
- For email notification
1-1.Click on the "unsubscribe" link at the bottom of distributed emails.
* Notification emails are distributed from "noreply@statuspage.io".
 
SnapCrab_NoName_2018-5-15_11-22-31_No-00.png
1-2.Click on the "UNSUBSCRIBE FROM UPDATES".
SnapCrab_NoName_2018-5-15_11-26-19_No-00.png
 
- For SMS notification
1-1. Click on the "To unsubscribe go to" link in the message received when you registered your phone number.
1-2. Click on "UNSUBSCRIBE FROM UPDATES".
 
*In cases where you cannot find the message received when you registered your phone number or you have any trouble with the cancellation of SMS subscription process, please feel free to contact Customer Success Guide. We are happy to deal with the matter instead.
 
 
*Note1 : Regarding the email subscription, every time the status dashboard is updated
          (in cases where an issue is detected, updated and resolved), an email will be distributed.
          However, regarding the SMS subscription, a message will be distributed only in cases
          where an issue is detected and resolved. 
*Note2:We renewed the URL of the status dashboard on May 16th 2018.
         If you use the old status dashboard through your bookmark, please update the URL.
   
(Old dashboard:https://support.hdeone.com/hc/ja/articles/115007973667)
*Note3: Please keep in mind that in regards to the function "Subscribe" displayed on the status
         dashboard while any issue is ongoing, an email or message will be distributed only once
         with the latest information to your email address and/or phone number that is not
         registered by the above"SUBSCRIBE TO UPDATES" steps.
    SnapCrab_NoName_2018-5-15_16-21-35_No-00.png
 
 
 
 
          
Was this article helpful?

Frequently Asked Questions (FAQs)

Powered by Zendesk