HENNGE Email Archive Configuration Check

Target

This applies to administrators who have completed the connection to HENNGE Email Archive.

Objective

Confirm that HENNGE Email Archive is functioning properly and that email archives are being captured.

Notes

1. After emails are backed up to HENNGE Email Archive, it may take several hours for them to be reflected on the administration screen.

2. The content of this article is based on the product as of July 2023 and may be subject to change without notice.

Detailed Steps and Explanation

1. Check Email Logs on Groupware Side

Send and receive the following three types of test emails for all registered domains in Microsoft 365 or Google Workspace and check the email logs:

・Email sent to an external (tenant external) recipient
・Email received from an external (tenant external) sender
・Email sent to an internal (tenant internal) recipient

For Microsoft 365 (Exchange Online)

1.1. Confirm that emails are archived for [ Customer Main Domain@j01.hdems.com ] and [ Customer Main Domain@j02.hdems.com ].

1.1.1. Access [ Microsoft 365 admin center ] → [ Exchange ] → [ Mail flow ] → [ Message trace ].

1.1.2 Click [ + Start a trace ].

1.1.3. Enter [ Customer Main Domain@j01.hdems.com ] and [ Customer Main Domain@j02.hdems.com ] as the recipients and search.

1.1.4. Confirm that emails are processed correctly for each recipient.
※ If emails are not sent to each recipient, please contact our support.

1.2. Check the [Message ID] for the three test emails.

1.2.1. Access [ Microsoft 365 admin center ] → [ Exchange ] → [ Mail flow ] → [ Message trace ].

1.2.2 [ + Start a trace ].

1.2.3. Search for the three types of test emails.

1.2.4. Select the target email from the search results and click on [ Copy Report Text ] at the top of the screen.
Paste the copied report text into a text file or similar and save it.
* Please verify if there is a notation of the message ID ends with @journal.report.generator in the report text. 

1.2.5. Please provide the obtained report text for the three test emails to our representative.
We will also verify the inflow of emails to the HENNGE Email Archive on our end.

For Google Workspace (Gmail)

1.1. Access [ Google Workspace admin console ] → [ Reports ] → [ Email log search ].

1.2. Search for the three types of emails for all domains registered in Google Workspace.

1.3. Click on the subject displayed in the search results to view the details of the email.

1.4. Click to expand the [Recipient details] and confirm that "HENNGE Email Archive" is applied.

1.5. Keep the From, To, and Sent date and time of the relevant email.

1.6. Please contact our representative with the details of the three test emails.
We will also verify the inflow of emails to the HENNGE Email Archive on our end.

2. Search in HENNGE Email Archive

Refer to the document HENNGE One login information and log in to HENNGE Email Archive to confirm if the emails sent and received in step 1 can be searched.
※ Please note that it may take several hours for archived emails to be reflected in search results.

          
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