Training emails are not being delivered properly or are going to the spam folder.

Questions

What should I do if training emails are not delivered properly or end up in the spam folder?

Answers

・It is possible that Gmail or Exchange Online has marked them as spam. Please check if the settings introduced on the following pages have been accurately implemented and reflected.

Gmail (Google Workspace)
Spam Avoidance Settings (Google Workspace)

Exchange Online (Microsoft 365)
Connection Filter Settings Procedure (Microsoft 365)
Sandbox Avoidance Settings (Microsoft 365)

・If you are using Microsoft 365 and the above settings do not resolve the issue, please try the settings described in the "Transport Rule Settings Procedure (Microsoft 365)" below.

Transport Rule Settings Procedure (Microsoft 365)

・Additionally, even if the above settings have been implemented, if you are using a new training domain added by a subsequent product update, it is possible that the domain is not registered in the spam avoidance settings. Please check if your domain is registered in the above "Spam Avoidance Settings (Google Workspace)" or "Sandbox Avoidance Settings (Microsoft 365)".

・If you have implemented email security services such as spam filters or URL/attachment detection, it is possible that these services have marked the emails as spam or rejected them. Please configure whitelist registration or other settings on the security service side as necessary.

If the emails are still sorted into spam after checking the above items, please contact us.