Administrators who perform the initial setup and operational management of HENNGE Cloud Protection are the target audience of this article.
Purpose
If false positives or false negatives occur in HENNGE Cloud Protection, sending sample files to the manufacturer (WithSecure) can help improve detection accuracy and verify file safety.
1. False Positive: Identifying harmless items as harmful
2. False Negative: Identifying harmful items as harmless
Notes
1. The content of this article is based on product specifications as of October 2024 and is subject to change without notice.
2. HENNGE Cloud Protection administrator privileges are required for actual screen verification and configuration changes.
3. Please refer to the login information sent to you at the time of introduction for the URL and login information of the HENNGE Cloud Protection Administration screen.
Detailed Explanation / Procedures
For sending samples, we offer the following four methods. Please choose the appropriate method based on the situation.
1. File Analysis Request
Content: Send sample files to the manufacturer (WithSecure) via email to request automatic analysis.
Procedure: HENNGE Cloud Protection Sample Submission Method (File Analysis Request)
Benefits: Results are reflected in about 30 minutes.
Notes: There are no individual responses via email due to automatic processing.
2. Sample Analysis System
Content: Submit sample files to the manufacturer (WithSecure) via a dedicated form. (English)
Procedure: HENNGE Cloud Protection Sample Submission Method (Sample Analysis System)
Benefits: Direct communication with WithSecure, knowing the results of sample file retesting. Responses are relatively quick, usually within about 2 business days.
Notes: Support is available in English only.
3. Submission via HENNGE
Content: Submit sample files directly to HENNGE. We will send the sample to WithSecure on your behalf and facilitate communication.
Procedure: If desired, please contact HENNGE Installation Guide or Support. Our representative will provide you with detailed submission instructions.