[Cloud Protection] Removing Protected Mailboxes

Target

• Customers implementing Cloud Protection with Microsoft 365

Purpose

This procedure describes how to remove mailboxes from protection in Exchange for Microsoft 365 tenants added to Cloud Protection.

This step is not required for initial setup or starting use.

Notes

1. The content of this article is based on the product specifications as of March 2026 and may be changed without prior notice.
2. Administrator privileges for Cloud Protection are required to view the actual screens or make configuration changes.

Procedure

1. Open the Cloud Protection administration.
   For instructions on how to access the administration, please refer to the following procedure.
   How to Access the Cloud Protection Administration
2. From the menu on the left side of the screen, click [COLLABORATION PROTECTION] - [Cloud Services].

3. Click the numeric icon in the [Exchange] column for the target cloud service.

   

4. Click [Customize Security Protection].
   If [Changes not saved] is displayed, click [Save].

   

5. From the mailboxes with [Status] set to [Protected], select the checkbox next to the mailbox you want to exclude from protection, and click [Turn off Security Protection].
   Then, confirm that the [Status] column for the selected mailbox displays [Not Protected].