[Cloud Protection] Reporting False Positive URLs

Target

This article is intended for customers who have implemented Cloud Protection.

Purpose

This article explains the steps that administrators should take when a URL detected as malicious by Cloud Protection is reviewed and determined to be a false positive.

Notes

1. The content of this article is based on the product as of December 2025 and is subject to change without notice.
2. For instructions on how to access the Administration, please refer to the following steps.
   [Cloud Protection] How to log in to the Administration

Reporting a False Positive URL

If a URL is detected as malicious but you determine it is a false positive and a safe URL, you can report it from the [Detection] menu in the Administration.

1. Click [Detection] from the menu on the left side of the Administration.
2. Click the ID of the target event to display the event details.

3. At the bottom of the screen, check the target URL under [URL], and if it is a false positive, click [Report as False Positive] on the right.

   

4. Click [Report] on the displayed screen.
   * It usually takes about two weeks for the changes to be reflected.