Target
Users utilizing the retention function in HENNGE Email DLP are the target audience of this article.
Purpose
This article explains how to check and operate (send, halt, delete, etc.) emails retained by HENNGE Email DLP in the HENNGE Email DLP user interface.
Notes
1. The contents of this article are based on the product specifications as of September 2024 and may be subject to change without notice.
2. Please refer to the following article for instructions on accessing the user interface.
Log in to HENNGE Email DLP
3. Emails retained indefinitely or temporarily (such as for 10 minutes) and halted from the My Emails screen will be automatically deleted if not sent or deleted within 10 days from the time of sending.
What happens to unattended My Emails/Team Emails/Approval Emails?
Table of Contents
Procedure
1. Check Retained Emails
Click on the target email from the left menu of the HENNGE Email DLP user interface [ Suspension ] - [ Me ].
2. Explanation of Items
・Rule Group Name : The name of the applied rule group is displayed.
・Rule Name : The name of the applied rule is displayed.
・Suspension and Time : The date and time the email was retained are displayed.
・Recipients : The actual recipient address is displayed.
※ This may differ from the To, CC, BCC in the email header.
・From : The sender (Header From) is displayed.
・To : The address set in To is displayed.
・Cc : The address set in Cc is displayed.
・Bcc : The address set in Bcc is displayed.
・Size : The message size is displayed.
・Attachments : The attachment names are displayed.
Click [ Show All ] to display a list of attachments.
・Text Body / HTML Body : The display format of the message can be switched.
3. Operations
3.1. Send Retained Email
To send a retained email, click [ SEND ].
3.2. Stop Retained Email
To stop a retained email, click [ STOP ].
By using [ STOP ], it is possible to prevent the email from being sent automatically after the specified time has passed.
After stopping, the email will be on hold until a user within the team either clicks [ SEND ] or [ DISCARD ].
If no action is taken after stopping, the email will be automatically deleted after 10 days.
※ The email body cannot be edited. If editing is required, please delete the email and resend a new one from Microsoft 365 or Google Workspace.
3.3. Delete Retained Email
To delete a retained email, click [ DISCARD ].
※ Deleted emails cannot be recovered. If necessary, resend the email from Microsoft 365 or Google Workspace.
3.4. Download Retained Email
To download an email, click the download button.
It will be downloaded in eml format.
3.5. Check Attachments
To check an attachment, click the view icon ( left in red frame ) or the download icon ( right in red frame ) for the respective file.
※ Behavior may vary depending on your OS.
※ Not all files support preview.