Questions
What are the limitations on the number of training sessions included in the HENNGE One Basic plan for Tadrill?
Answer
Customers who have subscribed to the HENNGE One Basic plan have the following limitations regarding the Tadrill training feature.
※ Customers who have subscribed to the HENNGE One Pro plan or the standalone Tadrill plan do not have the following limitations.
・Regarding the Training Period
Each user can send training emails up to 2 times per year.
※ The number of training sessions is reset on January 1st. Unused sessions cannot be carried over.
※ The number of training sessions is counted per user.
・Regarding the timing of the count
When the process of sending training emails from Tadrill is completed, if the training sent randomly is interrupted midway, users who have already been sent training emails will be counted as one session.
The number of training sessions for unsent users is not counted.
Even if the training email could not be received due to a malfunction on the user's mail server, it will be counted if the sending process is completed on the Tadrill side.