Target customers
For all customers currently synchronizing users and passwords between HENNGE Access Control and Active Directory.
Content
We need you to install the root certificate for the SSL certificate used by the HENNGE Directory Sync Tool for its communications.
We apologize for any inconvenience this may cause, but please take the following action.
※ Background for this action:
The HENNGE Directory Sync Tool uses an AWS SSL certificate for its communications. Due to a specification change on the AWS side, installing the corresponding root certificate is now required.
Required Action
Please refer to the HENNGE One Help Center article below to check if the [Amazon Root CA 1] root certificate is installed on the server where the HENNGE Directory Sync Tool is running. If it's not installed, please proceed with the installation.
Installation Manual of Root Certificate for HDE One Directory Sync Tool
※While the instructions specifically mention Windows Server 2016, the basic operations remain the same for other Windows Server versions.
Deadline
July 20, 2025 (Sun)