[Customer Portal] How to Register a Login ID

Action summary

• This article explains the procedure for registering a Login ID for users of the HENNGE One Customer Portal.

Notes

1. The display may differ depending on the OS, version, and model of the device you are using.
2. The content of this article is based on the product specifications as of June 2026 and is subject to change without notice.
3. For the operating environment of the HENNGE One Customer Portal, please refer to the following article.
   [Customer Portal] I want to know the operating environment for the Customer Portal
4. Only one Login ID can be registered.

Procedure

Preparation

1. Prepare the email containing the URL for Login ID registration.
   The subject and sender address of the email containing the Login ID registration URL will be one of the following three.
   1. Subject: [System Notification] HENNGE One Service Start Notification (Contract Start Date ~ Contract End Date)
      Sender address: no-reply+hennge-one-contracts@hennge.com
   2. Subject: [Important] Request for Initial Login to the HENNGE One Customer Portal for HENNGE One Users
      Sender address: no-reply+hennge-one-portal@hennge.com

   3. Subject: [HENNGE One] Request for Initial Login to the HENNGE One Customer Portal for Users
      Sender address: no-reply+hennge-one-portal@hennge.com

      The email is sent to the email address registered as the contact person with HENNGE.
      If you cannot find the relevant email, please contact your HENNGE sales representative or one-success@hennge.com.

2. Prepare the email address you will use to log in to the portal.
   *We recommend using a group address.

Initial Registration Flow (Video)

This section explains the initial registration flow for the Customer Portal.

Create a Customer Portal account

1. Access the URL prepared in step 1 of Preparation.

2. Confirm that the displayed company name and main domain are correct, enter the group email address prepared in step 2 of Preparation, and click [Submit].
   Since only one Login ID can be registered, we recommend using a group address that can be checked by multiple people.

   

3. Confirm that the process transitions to the completion screen.

   

Register a Customer Portal Password

1. Once account creation is complete, you will receive a guidance email. Open the URL provided in the email.
   * The automatically issued Login ID will be included, so please be sure to keep it.
   Subject: [HENNGE One Customer Portal] Your Account is Ready for Activation
   Sender address: no-reply+hennge-one-portal@hennge.com

2. When you open the URL, the Security Code entry screen will appear. Enter the Security Code.
   * The Security Code will be sent to the email address registered during account creation.
   The subject and sender address of the Security Code notification email are as follows.
   Subject: [HENNGE One Customer Portal] Authentication Code
   Sender address: no-reply+hennge-one-portal@hennge.com

   

3. Change your password.

   

4. Login to the HENNGE One Customer Portal is complete.