Question
We are using File DLP with Box Integration, but is there a limit to the number of Folders that can be synced?
Answer
There is no limit to the number of sync Target Folders. However, if there are more than 1,000 Files at the root level (the top-most hierarchy), the synchronization may take significantly longer timing.
File DLP uses Webhooks to detect real-time updates in its Box Integration feature.
Due to the specifications of this Webhook, Immediately detection at the root level is supported for up to 1,000 Count of Files and Folders combined.
Therefore, items from the 1,001st Count onward cannot be detected via Webhook, and API-based synchronization processing will be applied instead.
※ Even when processing switches to the API, Data synchronization itself remains possible. However, compared to Webhook, it may take significantly more timing for changes to be reflected in File DLP.
Resolution
This can be resolved by creating a new Folder at the root level (the top-most hierarchy), moving Files and Folders into it, and adjusting the total Count at the root level to 1,000 or fewer.
FAQ: Synchronization during Box Integration
Q: Is there a difference between the initial sync and Update sync processing?
Yes.
The initial sync is processed via API, while Update sync is processed via Webhook.
- Initial sync: Uses the API to synchronize the entire Box environment in order to import large volumes of existing Data all at once.
- Updated sync: Uses Webhook to Immediately reflect only the differences that have been Updated.
Q: Will Files and Folders from the 1,001st Count onward be synchronized?
Yes, they will be synchronized.
However, since sequential verification via API is required, it may take significantly more timing for changes to be reflected in File DLP.
If real-time responsiveness is a priority, please implement the Resolution described above.
Translation Disclaimer
This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.