Question
Where are logs stored when I need to review them, such as when I am unable to connect to or communicate through the Mesh Network?
Answer
The types and storage locations of logs saved when using the Mesh Network are as follows.
When you contact HENNGE regarding an issue, we may ask you to provide the logs listed below.
Windows Server
| File Name | Storage Folder | Type |
|---|---|---|
| client.log | C:\ProgramData\Runetaled |
Stores logs related to agent communications.
|
Linux Server
| File Name | Storage Folder | Type |
|---|---|---|
| client.log | /var/log/runetaled/ |
Stores logs related to agent communications.
|
Windows PC / Mac OS
You can use the log export feature to export logs to any location.
-
Click the running Runetale client icon, then click [Export Logs].
-
Specify the folder to which the logs will be exported.
-
The logs are exported to the specified folder.
【Exported Files】File Name Type client.log Stores logs related to agent communications.
- Connection to the Runetale management server
- Receipt of changes made in the management console, such as ACL settings
- Updates PC-side policies according to the received ACL
app.log Stores logs related to the Runetale client.
- Client startup and authentication
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This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
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