[Domain Protection] Disconnect Procedure

Action summary

• This article explains the procedure for disconnecting Domain Protection for administrators of Domain Protection.

Notes 

1. Domain Protection administrator privileges are required to view the actual screens or make changes to the settings.
2. The content of this article is based on the product specifications as of August 2026 and is subject to change without notice.
3. HENNGE does not have access to your network's DNS settings.
   To perform this procedure, action by your domain administrator or domain management service provider may be required.
4. For instructions on how to access the Domain Protection Administration, please refer to the following article.
   [Domain Protection] How to log in to the Administration

Procedure

Deleting the DMARC Record

1. Delete the DMARC Record that was added in [Domain Protection] Issuing a DMARC Record.
   Be sure to completely remove the Domain Protection DMARC Record from your DNS server as well.
2. Exporting DMARC Reports (for customers who require it)
   You can export DMARC reports for the past 90 days in CSV format.
   For details on how to export and the data format, please refer to the Customers Mail Cloud Support site.
   See the following link for more information.
   Manual - Customers Mail Cloud - Download Data (external site)