Overview
- This article explains the information we would like you to provide and the Procedure for obtaining it when contacting HENNGE in situations such as being unable to use Mesh Network.
Information to Provide
When contacting HENNGE, please provide the following four items of information.
1. Details of the Issue
Please provide detailed information about the issue, along with the results of performing the following steps.
[Mesh Network] Confirming That It Is Operating Properly
2. Target and Scope of the Issue
The scope of the Targets affected by the issue.
- Occurs only on a specific PC
- Occurs on PCs when a specific server is designated as the destination
- Occurs on all PCs when all servers are designated as destinations, etc.
3. Log Files for Devices and Resources
Log files for the devices and resources on which the issue is occurring.
Please refer to the following for the log file storage location.
[Mesh Network] Log Storage Location
4. ACL Configuration Information
The configuration file containing the ACL configuration information that can be obtained using the following Procedure.
- Access the Mesh Network login page and log in as an administrator user.
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After logging in to the management console, navigate to ［Access Controls］ and click ［Policy Editor］.
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Click ［Export］.
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A JSON file will be downloaded. Please provide the downloaded file.
Translation Disclaimer
This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.