Question
The Share Type of Files on the groupware differs from the Share Type displayed in File DLP (File DLP does not reflect the latest Status).
It appears that synchronization is not occurring—is there a way to check the cause?
Answer
If the display in File DLP does not match the Files Status on the groupware, please first check the Sync Status of the Target drive in the File DLP admin console.
How to Check
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Open [Connected Services] from the left-hand menu of the File DLP admin console.
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Click the Target App, then open the [drive] tab.
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Check the Sync Status of the Target drive ("Not Started," "Syncing...," "Running," or "Unfetchable").
For details on how to check this, please refer to item 5 in the following article.
[File DLP] Check and Modify Connected Services
How to View Status and Respond
Depending on the displayed Sync Status, please check the following Content.
・If the Sync Status is "Syncing..."
This Status indicates that the initial synchronization of the drive is in progress.
Please wait until synchronization is complete and the Status changes to "Running."
・If the Sync Status is "Running"
The initial synchronization has been completed, and the changes that have occurred since then are now being synchronized.
Once this Status appears, the "Last Synced At" Item will be displayed, allowing you to identify "up to what point in time the Data has been reflected in File DLP."
If changes made on the drive occurred after the displayed "Last Synced At", it may take some time before they are reflected in File DLP.
Please wait until "Last Synced At" is updated and the latest Data is reflected.
*The drive Sync Status check feature is only available for Microsoft 365 and Google Workspace. (Box is not supported.)
*"Last Synced At" is updated whenever File DLP accesses the Target drive.
For this reason, the timestamp may be updated even if there are no updates to the drive itself (such as Files Create or authority changes).
Translation Disclaimer
This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.