Announcement regarding the update of HENNGE One Support Environment policy

Target

All customers who are using HENNGE One service are eligible.

Summary

Thank you for choosing HENNGE One.
HENNGE One is continually improving its performance and offering new features to give customers an even better experience.

To ensure that the HENNGE One service can operate stably, we have decided to update the contents of the Supported environments for HENNGE One.
The new HENNGE One Support Environment policy is planned to apply on October 3, 2022.

To the customer currently using the HENNGE One service, please kindly confirm the new HENNGE One Support Environment policy and update the environment before October 3, 2022, if necessary.

Details

Please refer to the Help Center article below for the HENNGE One Support Environment after October 3, 2022.

Supported environments for HENNGE One (From October 3rd, 2022)

The following changes have applied to the HENNGE One Support Environment policy.

Browser

Before : Google Chrome / Safari / Firefox / Edge 2 generations including the latest version.

After : Google Chrome / Safari / Firefox / Edge Latest released browser version.

OS

The support to the following environments is finished.※ As of June 15, 2022

1. macOS : 10.11 / 10.12 / 10.13 / 10.14

2. iOS : 10 / 11 / 12 / 13

3. iPadOS: 13

4. watchOS: 6

5. Android: 7 / 8

6. ChromeOS: Under the latest major version

 

The updated HENNGE One Support Environment policy will not immediately impact product performance in environments not included in the new HENNGE One Support Environment.

But, as of October 3, 2022, environments not included in the HENNGE One Support Environment will no longer be supported.
The new features might not also be able to use in the future as well.

Therefore, please update the environment as soon as possible if yours is not listed in the new HENNGE One Support Environment.

We will continually enhance the quality of HENNGE One to provide better customer service.
We look forward to your continued support of HENNGE One.

          
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