For Customers using the HENNGE Directory Sync Tool

1. Background

We will be updating the HENNGE Access Control service.
Accompanying this update, there are procedures required by customers that are needed to be done.

The required procedures are subdivided to two parts.

A. The Certificate Update for Servers running HENNGE Directory Sync Tool.
B. The version update for HENNGE Directory Sync Tool

Each part will require different procedures, and have different deadlines. Please confirm the following procedures are perform them before plan.

2. Target

A. The Certificate Update for Servers running HENNGE Directory Sync Tool.

  • Targeting all customers using the HENNGE Directory Sync Tool.
  • For servers running HENNGE Directory Sync Tool, Amazon has provided a new Root Certificate that is needed to be installed.
  • Please perform by 2020/01/12.
  • If the procedures are not performed, there may be a possibility that the synchronization will not occur after the update.
  • There will be no server restart required on the server that HENNGE Directory Sync Tool is installed on.

About the actual procedure, please refer to the following instructions manual.
HENNGE Directory Sync Tool Server Certificate Update

B. The version update for HENNGE Directory Sync Tool

  • For customers who are using the old HENNGE Directory Sync Tool (version 1.x.x).
  • To install the new HENNGE Directory Sync Tool (version 2.x.x).
  • Please perform by March 2020.
  • If the procedures are not performed, there may be a possibility that the synchronization will not occur after the update.
  • The user synchronization settings may needed to be reviewed.

The procedure for this operation is still under writing.
The article will be published soon.

 

3. Support Contact

We have opened special support window for issues regarding the HENNGE Directory Sync Tool updates.
Please utilize the following links to contact our support.

Support Form for Customers using Office365

Support Form for Customers using G Suite

          
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