How to check if HENNGE Directory Sync Tool requires Certificate Update

1. Background

HENNGE Access Control service will be updating the server-side certificate soon, and there may be updates that we require our customers to perform accordingly.
For customers who met all of the following requirements, please perform the outlined procedure by 2020/01/12.

For the background of HENNGE Access Control server side certificate update, please refer to the following article.
HENNGE Directory Sync Tool Server Certificate Update

If all of the following conditions are met, please refer to the following article.
HENNGE Directory Sync Tool Server Certificate Update Procedures

2. Precautions

To perform the following procedure, the Admin account of the HENNGE Access Control is required.

3. Procedures

Please confirm if your environment matches the following conditions when the HENNGE Access Control server side certificate is updated.

  • Customer is using HENNGE Access Control
  • Customer is synchronizing user information from other external services (Access Control、Office 365...etc)
  • User information synchronization is using HENNGE Directory Sync Tool to synchronize user information from Active Directory onto the cloud.

Please perform the procedures in the following to confirm if the operation is necessary.
(Please click on the [ Detailed Procedure ] to see the content.)

If after following the procedure, you have found out that all your conditions match, please perform the required operations by 2020/01/12.
HENNGE Directory Sync Tool Server Certificate Update Procedures

Detailed Procedure+

4. Support Contact

We have opened special support window for issues regarding the HENNGE Directory Sync Tool updates.
Please utilize the following links to contact our support.

Support Form for Customers using Office365

Support Form for Customers using G Suite

 

          
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