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Secure Browser for iOS |
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|---|---|
| Error message | Cause / Solution |
| Camera not found | For some reason, the camera on the iOS device is unavailable. Since Device authentication requires scanning a QR code, Secure Browser cannot be set up on devices where the camera is unavailable. |
| Camera is not functioning properly | Same as above |
|
Reading Error HENNGE Secure Browser could not be registered because the QR code is invalid. Please register using the QR code obtained from the HENNGE Secure Browser settings, or contact your administrator. |
You are attempting to scan the QR code for OTP instead of the QR code for Secure Browser Device authentication. Please obtain the QR code for Device authentication from the following screen. https://ap.ssso.hdems.com/portal/[your Tenant domain]/ → Click the Login name ▼ in the upper left corner of the screen, then select "HENNGE Secure Browser settings" ※ If the settings menu is not displayed, the administrator has not granted permission for Users to perform setup. Please Contact Us to your System Admin. |
| version x is expected, but xx was received |
You are attempting to scan a QR code for a different purpose instead of the QR code for Secure Browser Device authentication. Please obtain the QR code for Device authentication from the following screen. https://ap.ssso.hdems.com/portal/[your Tenant domain]/ → Click the Login name ▼ in the upper left corner of the screen, then select "HENNGE Secure Browser settings" ※ If the settings menu is not displayed, the administrator has not granted permission for Users to perform setup. Please Contact Us to your System Admin. |
| authseed-container is expected, but xx was received | Same as above |
| HSBID not found | Same as above |
| authseed not found | Same as above |
| Domains not found | Same as above |
|
No Domains ※At the time of the initial Device authentication |
Device authentication failed because the app information was corrupted for some reason. Please reinstall the Secure Browser app. |
|
No Device token ※At the time of the initial Device authentication |
Same as above |
| API return value is not a string | The QR code for Device authentication was scanned successfully, but communication with the server failed. Please wait a while, then try again in an environment with a good network connection. |
| Unknown Error | Communication with the server failed when starting the app. Please wait a while, then try again in an environment with a good network connection. |
| Server Error | Same as above |
| Security code has expired | The validity period set by the administrator for the Secure Browser app has expired. Please perform Device authentication again, or Please Contact Us to your System Admin. |
| Device authentication was denied. Please authenticate again. | The administrator denied Device authentication. Please perform Device authentication again, or Please Contact Us to your System Admin. |
| Login failed | Login failed unexpectedly. Please restart the Secure Browser app and try logging in again. |
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No Domains ※During normal Login |
After Login authorised, reading the Secure Browser browser policy failed. Please wait a while, restart the HENNGE Secure Browser app, and try again in an environment with a good network connection. |
|
No Device token ※During normal Login |
Same as above |
| Invalid JSON | Same as above |
| Invalid JSON structure | Same as above |
| Denied by HTTPS enforcement policy |
The User attempted to access an unsafe website, but this is Not Allowed in Secure Browser. Please access it from a different web browser. |
| No URL in Pending Request | An attempt is being made to open an empty URL. Please check the URL you are trying to access. |
| Cannot open URL |
For some reason, Safari failed to be invoked when installing the Device Certificates. Please contact HENNGE One Technical Support. |
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Camera access is Not Allowed ※Error returned by iOS during Device authentication |
Please grant camera access from your device settings. (Reference) https://support.apple.com/ja-jp/guide/iphone/iph251e92810/ios |
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While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
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