| HENNGE Secure Browser for Android | |
| Error Message |
Cause and Solution |
| Device Authentication is Unavailable |
You are trying to scan a QR code for a different purpose, such as OTP, instead of the QR code for HENNGE Secure Browser device authentication. Please obtain the QR code for device authentication from the following screen. |
| Authentication failed |
Device authentication failed because the app information has been corrupted for some reason. Please reinstall the HENNGE Secure Browser app. |
| A system error has occurred |
After Login authorised, read of the HENNGE Secure Browser browser policy failed. Please wait a while, then restart the HENNGE Secure Browser app and try again in an environment with a good connection. If the issue persists, please update the Android OS to the latest version and reinstall the HENNGE Secure Browser app. |
| Device authentication is currently unavailable. Please wait a while and try again, or restart the Connected Application. | The information required for device authentication is being configured on the server side. Please wait a while and try again. |
| No internet connection. This app requires an internet connection. | Communication with the server failed when the app was launched. Please try again in an environment with a good connection. |
| The security code has expired |
The HENNGE Secure Browser app's validity period, as set by the Admin, has expired. Please perform device authentication again, or contact your System Admin. |
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This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.