| HENNGE Secure Browser for PC | |
| Error Message |
Cause and Solution |
| The content of the code could not be read. Please try again with the correct code. |
You have entered information from a QR code for a different purpose, such as OTP, instead of the QR code for HENNGE Secure Browser device authentication. Please obtain the device authentication QR code information from the following screen. |
| The content of the code is incorrect. Please try again with the correct code. |
The device authentication QR code information you entered is incorrect. Please Confirm that it was copied and pasted correctly. If the problem persists, please obtain the QR code again from the User screen as described in the solution above. |
| Authentication Error |
The Valid until (48 hours) of the device authentication QR code has expired. Please obtain the QR code again from the User screen. |
| Browser for which device authentication has been removed | Device authentication has been removed. Please perform re-authentication. |
| Awaiting Approval | Please wait for the Admin to approve the device authentication. |
| The device has not been authenticated |
Same as above |
| Browser whose device authentication valid period has expired |
The valid period of the HENNGE Secure Browser app set by the Admin has expired. Please perform device authentication again or contact your system administrator. |
| Device authentication has expired |
Same as above |
| Error | Device authentication failed because the app information has been corrupted for some reason. Please reinstall the HENNGE Secure Browser app. |
| This site cannot be displayed due to a Certificate error | The User attempted to access a website with an invalid SSL Certificate, which is Not Allowed in HENNGE Secure Browser. Please access the site using a different web browser. |
| Connection via HTTP (unencrypted) is prohibited by your organization's policy |
The User attempted to access a website using an HTTP (unencrypted) Connection, which is Not Allowed in HENNGE Secure Browser. Please access the site using a different web browser. |
| HENNGE Secure Browser cannot display the page in a new window | For some reason, the page failed to display in a new window. To display it, please click the Grant Permissions button. Please note that the page may not be displayed depending on its compatibility with the website you are accessing. |
| This site cannot be displayed because it uses an unsupported protocol | The User attempted to access a website using an outdated SSL Connection, which is Not Allowed in HENNGE Secure Browser. Please access the site using a different web browser. |
Translation Disclaimer
This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.