Error Messages HENNGE Access Control

Access is not allowed under the conditions permitted by the organization. Please check if the connecting IP address and medium are allowed, and if unknown, contact the system administrator. If the administrator wants to allow user access, change the assignment of the access policy group or modify the access policy conditions.
Items that can be set in the access policy group
Assigning access policy groups to users

Please check if you are accessing the permitted service provider.

Also, check if there are any errors in the URL you are accessing.

You are already logged in but trying to log in to a different HENNGE One tenant. Please log out and try logging in as a different user. Alternatively, try logging in using secret mode where authentication cache is not shared.

If you are accessing the admin panel, please perform it with an account that has administrative privileges. In case the authentication information of an account without administrative privileges is stored, try it even in non-cache mode.

This is an error returned when OTP is not set.
When the user information of HENNGE Access Control meets the following conditions, this error message is returned without transitioning to the OTP input screen when the user logs in:
・ No emergency OTP tokens registered
・ OTP type is set to "Not set"
→You can check the status of OTP type in the "Modern View." Set OTP to avoid errors and transition to the OTP input screen.

OTP issuance method and expiration date

This is an error displayed when logging in with a device certificate under the following conditions:
・ No valid device certificate installed on the device
・ The browser or app you are using does not support authentication by electronic certificate
・ If the browser or app performs improper screen transitions (such as selecting "Cancel" on the certificate selection screen)
→ Restart the browser or app and try logging in again.
・ If there is a mismatch in the browser's cache
→ Clear the browser's cache and try logging in again.

Method to clear cache

This is an error displayed when login fails a certain number of times.

Users should wait for a while and then try logging in again.

If administrators want to unlock immediately, please unlock from the management screen.

Unlock method for lockout user