[Notice of Temporary Close of Telephone Reception] HENNGE One Support Services

May 24, 2021 Updated
HENNGE One Support has currently provided our services as usual.

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Thank you for always using HENNGE One.

 

We have been making efforts to prevent the novel coronavirus disease (COVID-19) infection. However, we have recently confirmed a positive case at the call center where we outsource our HENNGE One telephone reception.

As a result, we have decided to temporarily close the call center due to guidance from the public health center, and temporarily stop telephone service for the time being.

 

- Period of temporarily close
 From 9:00 a.m. on Saturday May 8, 2021 to 9:00 a.m. on Saturday May 22, 2021 JST

 

- Response to inquiries
We will be accepting emails as usual. If you have any urgent inquiries such as service down, please contact us by email with the word "urgent" in the subject line.
 (Example) Urgent I can't access xxx

You can also contact us using the inquiry form on the HENNGE Access Control Admin Console or HENNGE Email DLP Admin Console.
(Reference)
New Release:[HENNGE Email DLP] January 2021(Adding Link for Inquiry Form on Admin Console)
https://support.hdeone.com/hc/en-us/articles/900004212326
New Release:[HENNGE Access Control ] January 2021(Adding Link for Inquiry Form on Admin Console)
https://support.hdeone.com/hc/en-us/articles/900005200203


- HENNEGE One Information
  * Service operation status is available on the dashboard
   https://status.hdeone.com/
  * Frequently asked questions are available in the Help Center
   https://support.hdeone.com/hc/en-us

 

*Please note that it will take longer than usual to respond to inquiries via email, including setting support, due to the above measures.

*We expect to resume accepting phone calls after 9:00 a.m. on Saturday, May 22, 2021 JST.

 

We apologize for any inconvenience this may cause, and thank you for your understanding.

          
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