Question
The email body is not displayed on the confirmation screen of [My suspended emails] / [Team suspended emails] / [Approve emails].
Is there a solution?
Answer
In Email DLP, the structure of sent emails is analyzed to perform filtering and display the email content on the confirmation screen.
If email data that does not comply with the RFC standards for email data structure or sending method is sent, and Email DLP cannot analyze the email structure, the email body will not be displayed on the confirmation screen of [My suspended emails] / [Team suspended emails] / [Approve emails].
You may be able to check the email body by obtaining the file from [Download] on the right side of the screen and opening it with your email client.
In Google Workspace, when attaching text files such as txt or csv, there may be cases where the file encoding is not correctly detected.
In such cases, saving the text file in [UTF-8] and attaching it to the email before sending may resolve the issue.
Example of a case where file encoding is not correctly detected
A text file is saved with the character encoding [Shift-JIS] and attached to an email.
Although the attached file's character encoding is [Shift-JIS], the email data declares the character encoding as [US-ASCII], resulting in a mismatch with the actual text file's character encoding.
Content-Type: text/plain; charset=US-ASCII; name="=?UTF-8?B?XXXXXXXXXXXXXXXXXXXXXXXXXX..."