FAQ

  • We would like to exclude a sender from going through the HENNGE Email DLP service
  • I want to change a login password for Admin Console
  • An unknown email address in "Approvers" settings.
  • What characters can I set for "Mail Groups"?
  • I only sent out one email, but why did I receive several notification emails?
  • I want to exclude read receipt emails from being encrypted.
  • Can a sender confirm BCC recipients who were added in the BCC add-on feature?
  • The number of available characters
  • How to prevent Winmail.dat attachment being sent automatically?
  • [ver.2]Why files that were previously decompressed are included in a ZIP file?
  • How do I set up G Suite in order to allow only specific member/group to use HENNGE Email DLP?
  • I only sent out one email, but why did I receive several notification emails?
  • What is Optional Header for?
  • Difference between deleting approver set up and disabling.
  • Can settings be batch imported/ exported?
  • When I changed the rule group name, the list of approved emails and past approved records of an approver's account disappeared.
  • Will there be any problems if I send an email in multi languages?
  • Can I use Thunderbird as an email client with the HENNGE Email DLP?
  • What happens if users attach a ZIP file when they send an email even though the setting for attachment encryption is installed in the HENNGE Email DLP?
  • Can the file extension of a ZIP file be changed under certain conditions?
  • Can the multiple types of Action Notification templates be set?
  • What kind of emails logs can I get from HENNGE Email DLP filtering service?
  • Will there be any problems if an Office 365 User ID and email address are not the same?
  • Can emails be relayed from any given server to the HENNGE Email DLP?
  • Can emails be relayed from the HENNGE Email DLP to any given server?
  • Can an action be set by whether or not one or more specific addresses in the BCC section are included?
  • If one or more external addresses are included in Distribution Groups, will the email be filtered?
  • If one or more external addresses are included in GoogleGroups, will the email be filtered?
  • Can emails to internal domains be filtered?