FAQ

• Why did I receive a Non Delivery Receipt(NDR)？

We would like to exclude a sender from going through the HENNGE Email DLP service

I want to change a login password for Admin Console

An unknown email address in "Approvers" settings.

What characters can I set for "Mail Groups"?

I only sent out one email, but why did I receive several notification emails?

I want to exclude read receipt emails from being encrypted.

Can a sender confirm BCC recipients who were added in the BCC add-on feature?

The number of available characters

How to prevent Winmail.dat attachment being sent automatically?

[ver.2]Why files that were previously decompressed are included in a ZIP file?

How do I set up G Suite in order to allow only specific member/group to use HENNGE Email DLP?

I only sent out one email, but why did I receive several notification emails?

What is Optional Header for?

Difference between deleting approver set up and disabling.

Can settings be batch imported/ exported?

When I changed the rule group name, the list of approved emails and past approved records of an approver's account disappeared.

Will there be any problems if I send an email in multi languages?

Can I use Thunderbird as an email client with the HENNGE Email DLP?

What happens if users attach a ZIP file when they send an email even though the setting for attachment encryption is installed in the HENNGE Email DLP?

Can the file extension of a ZIP file be changed under certain conditions?

Can the multiple types of Action Notification templates be set?

What kind of emails logs can I get from HENNGE Email DLP filtering service?

Will there be any problems if an Office 365 User ID and email address are not the same?

Can emails be relayed from any given server to the HENNGE Email DLP?

Can emails be relayed from the HENNGE Email DLP to any given server?

Can an action be set by whether or not one or more specific addresses in the BCC section are included?

If one or more external addresses are included in Distribution Groups, will the email be filtered?

If one or more external addresses are included in GoogleGroups, will the email be filtered?

Can emails to internal domains be filtered?