FAQ

  • How many email addresses can I set for "BCC:"?
  • Are communication paths encrypted?
  • I accidently deleted a setting, but can I roll it back?
  • Can an administrator (admin authorization) be assigned to multiple people?
  • What happens to the emails that were delivered late to HDE One and a suspended and approval request for the other email was already processed to HDE One?
  • Can I add an optional sentence to the action notifications? Are there any restrictions?
  • Can I check temporary suspension emails on my mobile device?
  • Can I backup rule group/ rule group/ filter definitions to an external file?
  • Can I add this condition: "If there is a specific rows of words at the beginning of the subject"?
  • What is the maximum number of lists of Mail Groups/ Rule Groups/ Filters?
  • What is the maximum number of password records for encryption on the temporary suspension screen?
  • Session duration on the temporary suspension screen when Single Sign On is used.
  • How can I use "Run in Test Mode" function?
  • How to avoid error message "too many redirects occurred."?
  • How to use "Temporary Suspension" on Smart devices?
  • What are the things to take note while using “Delegation” on G Suite or “Shared Mailbox” on Office 365?
  • How to configure to the encryption rules on Email Security to have specific rules depending on the recipient?
  • How to configure to have different Password notification email for Encryption feature for different recipient group?
  • What are the ways to change the extension of the Password Protected Zip file?
  • How to ensure each password generated is different for Encrypted Attachment file that is sent to multiple addresses?
  • How can I specify a specific password for encrypted attachments for specific recipient?
  • Is it necessary to enter User ID and Password each and every time when accessing the temporarily mail-hold control page?
  • How to check the email log for inbound/outbound mails?
  • What should I do when the notification mails of Google Calendar or Google Sites are being sorted as Spam/Junk mails?
  • What should I do when the system is neglecting the Zip file encryption rule that we have configured?
  • What should I do if I want to configure a new Email Security filtering rule or reconfigure an existing default rule?
  • Why is the same email appeared twice or more times in the temporary suspension list interface?
  • What should I do if the email that has been approved to be sent after temporary suspension or sending approval is still existing in the suspension/approval list?
  • Is the filtering service valid after the group address in G Suite?