FAQ

• What do I need to do in order to add a user?

How many email addresses can I set for "BCC:"?

Are communication paths encrypted?

I accidently deleted a setting, but can I roll it back?

Can an administrator (admin authorization) be assigned to multiple people?

What happens to the emails that were delivered late to HDE One and a suspended and approval request for the other email was already processed to HDE One?

Can I add an optional sentence to the action notifications? Are there any restrictions?

Can I check temporary suspension emails on my mobile device?

Can I backup rule group/ rule group/ filter definitions to an external file?

Can I add this condition: "If there is a specific rows of words at the beginning of the subject"?

What is the maximum number of lists of Mail Groups/ Rule Groups/ Filters?

What is the maximum number of password records for encryption on the temporary suspension screen?

Session duration on the temporary suspension screen when Single Sign On is used.

How can I use "Run in Test Mode" function?

How to avoid error message "too many redirects occurred."?

How to use "Temporary Suspension" on Smart devices?

What are the things to take note while using “Delegation” on G Suite or “Shared Mailbox” on Office 365?

How to configure to the encryption rules on Email Security to have specific rules depending on the recipient?

How to configure to have different Password notification email for Encryption feature for different recipient group?

What are the ways to change the extension of the Password Protected Zip file?

How to ensure each password generated is different for Encrypted Attachment file that is sent to multiple addresses?

How can I specify a specific password for encrypted attachments for specific recipient?

Is it necessary to enter User ID and Password each and every time when accessing the temporarily mail-hold control page?

How to check the email log for inbound/outbound mails?

What should I do when the notification mails of Google Calendar or Google Sites are being sorted as Spam/Junk mails?

What should I do when the system is neglecting the Zip file encryption rule that we have configured?

What should I do if I want to configure a new Email Security filtering rule or reconfigure an existing default rule?

Why is the same email appeared twice or more times in the temporary suspension list interface?

What should I do if the email that has been approved to be sent after temporary suspension or sending approval is still existing in the suspension/approval list?

Is the filtering service valid after the group address in G Suite?