FAQ

  • Difference between deleting approver set up and disabling.
  • Can settings be batch imported/ exported?
  • When I changed the rule group name, the list of approved emails and past approved records of an approver's account disappeared.
  • Will there be any problems if I send an email in multi languages?
  • Can I use Thunderbird as an email client with the HDE Email DLP?
  • What happens if users attach a ZIP file when they send an email even though the setting for attachment encryption is installed in the HDE Email DLP?
  • Can the file extension of a ZIP file be changed under certain conditions?
  • Can the multiple types of Action Notification templates be set?
  • Will there be any problems if an Office 365 User ID and email address are not the same?
  • Can emails be relayed from any given server to the HDE Email DLP?
  • Can emails be relayed from the HDE Email DLP to any given server?
  • Can an action be set by whether or not one or more specific addresses in the BCC section are included?
  • If one or more external addresses are included in Distribution Groups, will the email be filtered?
  • If one or more external addresses are included in GoogleGroups, will the email be filtered?
  • Can emails to internal domains be filtered?
  • How much time can be configured in the Temporary Suspension function?
  • What do I need to do in order to add a user?
  • How many email addresses can I set for "BCC:"?
  • Are communication paths encrypted?
  • I accidently deleted a setting, but can I roll it back?
  • Can an administrator (admin authorization) be assigned to multiple people?
  • What happens to the emails that were delivered late to HDE One and a suspended and approval request for the other email was already processed to HDE One?
  • Can I add an optional sentence to the action notifications? Are there any restrictions?
  • Can I check temporary suspension emails on my mobile device?
  • Can I backup rule group/ rule group/ filter definitions to an external file?
  • Can I add this condition: "If there is a specific rows of words at the beginning of the subject"?
  • What is the maximum number of lists of Mail Groups/ Rule Groups/ Filters?
  • What is the maximum number of password records for encryption on the temporary suspension screen?
  • Session duration on the temporary suspension screen when Single Sign On is used.