I am using automatic ZIP encryption for attached files, but the recipients have reported that they cannot open the ZIP files.
Please provide information on the ZIP decompression tools/software that are compatible.
We prioritize confirming that files can be decompressed using the standard decompression tools included with Windows / Mac OS.
In addition, we have confirmed the operation with the following common decompression tools.
Windows
- Windows Standard Decompression Tool
Please note that the standard decompression tool for Windows may not open with a double-click. In that case, please decompress using one of the following methods:
1. Right-click the ZIP file in the email and download it to a location of your choice.
2. Right-click the ZIP file.
3. Open with -> Click on Explorer.
4. Drop the file you want to extract from the displayed content to a location of your choice, such as the desktop.
5. The prompt to Enter password will appear, so enter the password.
(Reference) Steps to extract all files in the folder
1. Right-click the ZIP file in the email and download it to a location of your choice.
2. Right-click the ZIP file.
3. Click "Extract All".
4. Specify the folder to extract the ZIP file to and click "Extract".
※If not specified, click "Extract" without making any changes.
5. The prompt to Enter password will appear, so enter the password.
Mac
- Mac Standard Decompression Tool
- The Unarchiver