For Google Workspace.
For Microsoft 365.
Question:
Some users cannot receive the files with extension [zip].
What are the ways to change the extension of the Password Protected Zip file?
Answer:
With the feature updated on April 2014, it becomes possible for you to designate the different extension of auto-encrypted file for each recipient.
[Extension of the created ZIP file] settings enables you to change the extension of the file created in the encryption step to the text other than [ZIP].
Only for the user who cannot receive the file with extension [zip], it has become possible to change the extension from [zip] to [zi_] to create the encrypted file and send it.
*It does not mean that it enables to change the encryption format itself.
- Settings procedure
In the [Encryption] – [Define Encryption Type] step
Then, for the extension of the created ZIP file, please select [Generated ZIP Extension].
* Please be aware that the text character available for the extension is restricted as below;
・Half font English numbers and letters, symbols [ _underscore] only
・Less than 5 letters
For the users who have not attend the “filtering lecture session/forum”, settings change service is available at our helpdesk support.
Please inform us for support of your required setting details.