for Google Workspace
Question
What should I do if the emails from Google Workspace are unable to reach their destinations?
Answer
There can be some reasons for the e-mails from Google Workspace being unable to reach the destination.
1.Emails from Google Workspace have not reached our service.
Whether e-mails from Google Workspace have been reached our service can be confirmed by studying Google Workspace logs.
■ Finding messages with email log search
https://support.google.com/a/answer/2618874?hl=en&topic=2618873&ctx=topic
* Confirm the log by message-id or any other element regarding the e-mail.
2. E-mails from our service have been unable to reach the target server.
Contact our support team with message source of the e-mail sent.
Provide us the information below in case of difficulties in obtaining the message source.
・From address
・To address
・Date and time transmitted
3. E-mails from destination haven’t reached the recipient.
Please contact the administrator of the destination server.
As is often the case that the e-mail is in the spam tray of the recipient. Please confirm that it is not the case.