FAQ

  • How to use PowerShell on Windows?
  • What should I do if I receive Error Message for Google Form?
  • What is the mail flow for G Suite after HDE One has been installed?
  • How to avoid notification emails from G Suite being misclassified as spam emails?  
  • What should I do if the emails from G Suite are unable to reach their destinations?
  • What are the changes to our Office 365 environment after HDE One is set up?
  • What are the procedures to add additional domain?
  • What should I do if I want to stop using the existing domain?
  • What are the procedures to add more services to the existing contract?
  • Who should I contact if I want to make inquiries in regards to contract agreement?
  • What should I do if the person in charge to administer HDE One is changed?
  • What are the procedures to renew an existing contract?
  • What are the procedures to add more user accounts?
  • What should I do when e-mails from Outside of the Organisation are unable to reach us?
  • Is there a limit for Sending and Receiving email?
  • Is retention period for past transmission and reception log stipulated?
  • How to find out why the e-mails are being delayed?
  • What are the URLs for HDE One Services?
  • What are the browsers that are capable of supporting HDE One services?
  • How can I check if the emails are transmitted and received properly?
  • What are the procedures to obtain email in its original form?
  • How can I restrict users to only able to search for specific email addresses?
  • How to check the SPF record to ensure that it is correctly registered?
  • What are the types of typical error emails?
  • How to minimise the number of emails being filtered as spams?
  • What FQDN (URL) or IP address should be set for access permition when our company are using the Web proxy server and Web filtering software?
  • What is the allowed maximum size of an email when sending/receiving it?