FAQ

• How to check the HDE One operational status/defect information

What do I need to do to add another user？

How to use PowerShell on Windows?

What should I do if I receive Error Message for Google Form?

What is the mail flow for G Suite after HDE One has been installed?

How to avoid notification emails from G Suite being misclassified as spam emails?  

What should I do if the emails from G Suite are unable to reach their destinations?

What are the changes to our Office 365 environment after the connection with HDE One has been set up?

What are the procedures to add additional domain?

What should I do if I want to stop using the existing domain?

What are the procedures to add more services to the existing contract?

Who should I contact if I want to make inquiries in regards to contract agreement?

What should I do if the person in charge to administer HDE One is changed?

What are the procedures to renew an existing contract?

What are the procedures to add more user accounts?

What should I do when e-mails from Outside of the Organisation are unable to reach us?

Is there a limit for Sending and Receiving email?

Is retention period for past transmission and reception log stipulated?

How to find out why the e-mails are being delayed?

What are the URLs for HDE One Services?

What are the browsers that are capable of supporting HDE One services?

How can I check if the emails are transmitted and received properly?

What are the procedures to obtain email in its original form?

How can I restrict users to only able to search for specific email addresses?

How to check the SPF record to ensure that it is correctly registered?

What are the types of typical error emails?

How to minimise the number of emails being filtered as spams?

What FQDN (URL) or IP address should be set for access permition when our company are using the Web proxy server and Web filtering software?

What is the allowed maximum size of an email when sending/receiving it?