Question
When using HENNGE Secure Download for Box, what should I be aware of when the sender is a group address or the recipient is a group address?
Answer
The following four notes apply when the sender/recipient is a group address.
Note 1. When the sender is a group address
If the sender is a group address, HENNGE One users cannot view the HENNGE Secure Download for Box history in the HENNGE Email DLP user console.
The HENNGE Email DLP User Console can only check the emails associated with the email address of the user logged in to Microsoft 365 / Google Workspace (the envelope From is the email address of the user who is logged in).
Therefore, if the email is sent from a group address, the history of HENNGE Secure Download for Box cannot be viewed.
Note 2. When the recipient is an internal group address
If the recipient is an internal group address, the operation depends on whether the internal email goes through HENNGE Email DLP.
If you are using Microsoft 365 (Exchange Online), in that case, emails between internal domains are delivered inside Exchange Online, not through HENNGE Email DLP, so the HENNGE Secure Download for Box function does not replace attachments.
On the other hand, if you are using Google Workspace, some internal domain-to-domain emails may also be routed through HENNGE Email DLP.
The HENNGE Secure Download for Box functionality may also replace attachments to internal emails if you have configured HENNGE Email DLP to send emails between internal domains.
Cautions
1. The content of this article is based on product specifications as of April 2023 and is revised accordingly without advanced notice.