Overview
This article explains how users of Access Control can issue the OTP (One-Time Password) used for Login using an Authenticator Connected Application such as HENNGE Lock.
Notes
- The displayed screen may differ depending on the OS, version, and model of the device you are using.
- The content of this article is based on the product specifications as of September 2026, and may be changed without notice.
- A single user cannot set up HENNGE Lock on multiple devices.
Procedure
- When setting up at login: Please follow this procedure if you are using the new login screen and log in from an environment where an OTP (One-Time Password) is required.
- When setting up from the User Portal: Please follow this procedure if you are using the old login screen, or if an OTP is not required on the new login screen.
When setting up at login
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From the Access Control login screen, follow the on-screen instructions to proceed with Login using your Username, Password, Device Certificates, etc.
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When the OTP setup method screen appears, click ［Configure with Connected Application］.
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Follow the on-screen instructions: for HENNGE Lock, scan the QR code; for Authenticator Connected Applications other than HENNGE Lock, enter the code.
When setting up from the User Portal
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Log in to the Access Control User Portal.
For instructions on how to log in to the User Portal, please refer to the following article.
[Access Control] User Guide -
Click ［Set up OTP (One-Time Password)］.
※ If this option is not available, it has been restricted by your Admin. Please contact your company's Admin. -
Click ［Set up OTP］.
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Click ［Configure OTP using a device］－［Configure with Device］.
※ The subsequent steps differ depending on whether you use HENNGE Lock or another Authenticator Connected Application.
If using HENNGE Lock
If using an Authenticator app other than HENNGE Lock
If using HENNGE Lock
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Install HENNGE Lock.
※ You can also download HENNGE Lock from the following links.
HENNGE Lock (iOS)（External Link）
HENNGE Lock (Android)（External Link） -
Follow the setup instructions starting from Step 2 as shown on the screen.
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Once the QR code is scanned, the OTP (One-Time Password) will be displayed in the Connected Application.
・Screen when using HENNGE Lock -
On the Access Control User Portal, confirm that the following Finish screen is displayed.
If using an Authenticator app other than HENNGE Lock
- Scan the displayed QR code using an Authenticator Connected Application installed on your mobile device, and confirm that OTP (One-Time Password) generation has started.
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Enter the OTP (One-Time Password) token generated in the Authenticator Connected Application, and click ［Confirm］.
※ Since this is the initial Synchronization setup, you must enter the current OTP (One-Time Password). -
Once completed successfully, the following Finish screen will be displayed.
※ If an incorrect OTP (One-Time Password) token is entered, the process will not complete even if you enter the correct token afterward. Please start again from Step 3.
Translation Disclaimer
This article has been automatically translated from the original Japanese version for your convenience.
While we strive to ensure accuracy, we cannot guarantee its reliability or completeness.
In the event of any discrepancies or questions regarding the content, the official Japanese version shall prevail.