Download files sent by HENNGE Secure Download

Target 

Users who receive files through HENNGE Secure Download are the subject of this article. 

Purpose 

This article explains how to download files sent via HENNGE Secure Download.

For more details about HENNGE Secure Download and HENNGE K.K., please refer to the following pages:

・HENNGE Secure Download
・HENNGE K.K.

Notes

1. The content of this article is based on product specifications as of July 2024 and may be subject to change without notice.

2. If you cannot access the download URL due to the use of web proxies or web filtering in the recipient's environment, please contact the recipient's IT personnel and set access permissions to the following FQDN:
*.transfer.hennge.com

3. If file download is unsuccessful, please try the troubleshooting steps in the following article:
[HENNGE Secure Download] PDF Troubleshooting

4. For any questions regarding the download of files received through HENNGE Secure Download, please contact the sender.

Detailed Explanation / Procedure

1.  Select the PDF attached to the received email or the download URL stated in the email body and access it.

2.  When the dialog [ This service uses cookies ] appears, select [ Accept All ] or [ Manage Cookies ].
If you do not want to allow cookies other than those essential for using this service, uncheck [ Optional Cookies ] in [ Manage Cookies ] and select [ Save ].

3. Confirm your email address and select [ Send Verification Code ]. Email address authentication is only possible with the original recipient's email address.

4.  Confirm that you are redirected to the authentication code input screen.

5. Upon successful authentication, you will receive a notification of the authentication code to the authenticated email address. Copy the authentication code and return to the screen in step 4 to input the authentication code.

6. Select [ Verify ]. If successful in email address authentication with the checkbox [ Remember this approval for the next two weeks ] checked, you will not be prompted for re-authentication for 14 days when downloading files sent via HENNGE Secure Download from the same domain.

7. From the file download page, select [ Download ] to download the file.