Target
- Users who receive files sent via Secure Download
Purpose
- This article explains how to download files sent via Secure Download.
For more information about Secure Download and HENNGE K.K., please refer to the following pages.
Notes
- The content of this article is based on the product specifications as of May 2026 and is subject to change without notice.
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If you are unable to access the download URL due to a web proxy or web filtering on the recipient's environment,
please contact your IT administrator and allow access to the following FQDNs.
*.transfer.hennge.com
*.hennge-one.smtps.jp - If you are unable to download files, please try the troubleshooting steps in the following article.
[Secure Download] Troubleshooting File Download Issues - If you have any questions about how to download files received via Secure Download, please contact the sender.
Procedure
- Select and access the PDF attached to the received email or the download URL provided in the email body.
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If the dialog [This service uses cookies] appears, select [Accept All] or [Set Cookies].
If you do not wish to allow cookies other than those required to use this service, uncheck [Optional Cookies] in [Set Cookies] and select [Save]. -
Check your email address and click [Send Verification Code].
* If the button does not appear, your browser may not be up to date.
Please check the supported browsers in the following article and try the procedure again using a supported browser.
HENNGE One supported browsers -
Make sure you are redirected to the Enter Verification Code screen.
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A notification with the security code will be sent to the email address you verified. Copy the security code, return to the screen, enter the security code, and select [Verify].
If you check [Remember this approval.] and successfully verify your email address, you will not be required to re-authenticate for 14 days when downloading files sent via Secure Download from the same domain. -
On the File Download page, select [Download] to download the files.