[Secure Download] Error Messages when Sending Emails Failed

Question

Sending an email using Secure Download failed. I would like to know the details of the error messages shown in the "Secure Download" section of the sending history on HENNGE Email DLP Admin Console.

Answer

 Please refer to the following table.

Error Message

Error Reason Workaround

There are no applicable attachment files to upload

Secure Download can not detect any files to upload.

For further investigation, please contact a HENNGE Customer Success Guide with a message source of the email. (Reference)How to obtain a message source?

The number of attachments exceeds the limit.

The maximum number of attachments that can be sent using Secure Download is 20 files.

Please reduce the attached files to 20 or less and send the email again.

 

HSD is disabled for your tenant

The Secure Download feature is not enabled. For further investigation, please contact a HENNGE Customer Success Guide

The sender’s domain doesn’t belong to your tenant.

The sender’s domain mismatches the tenant. For further investigation, please contact a HENNGE Customer Success Guide with a message source of the email. (Reference)How to obtain a message source?

Internal server error.

Internal server error is occurring. For further investigation, please contact a HENNGE Customer Success Guide with a message source of the email. (Reference)How to obtain a message source?

 

          
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